Help and FAQs

Click and collect

135 Swan Street, Richmond VIC 3121

Choose Pickup at checkout. We'll email you when your order is ready, usually within 24 hours. Bring your order confirmation email.

Delivery

  • Standard post (Australia Post): $8, free on orders over $50. Usually 3 to 5 business days.
  • Express post: $15. Usually 1 to 2 business days.
  • Christmas: order by 17 December for standard post and 20 December for express to arrive before Christmas.

Will it burst or leak?

No. Everything we sell is solid foam or solid silicone with nothing liquid inside. A squishy can still tear if it's cut, bitten or stretched hard, so follow the care rules on our Safety page.

What are they made of?

Slow-rise squishies are soft polyurethane foam. Mochi and jelly squishies are solid silicone. Each product page lists its material, size and age.

What age are they for?

Ages 3 and up. Small squishies can be a choking risk for children under 3.

My silicone squishy feels sticky. Is that normal?

Yes, silicone picks up dust and gets tacky over time. Wash it in warm soapy water, let it air dry, then dust it lightly with cornflour.

Can I return something?

If something arrives faulty or damaged, we'll replace or refund it. For change of mind, return it unopened within 14 days for a refund of the item price.

Do you do party bags or school fundraisers?

Yes. Email us with numbers and your date and Ari will put together a bundle.

Contact

Email: hello@arissquishuniverse.com