Refund policy

We want every squish to make you smile. If something isn't right, here's how we'll fix it.

 

Faulty, damaged or not as described: If your squishy arrives damaged, has a fault, or isn't what you ordered, email hello@arissquishuniverse.com within 30 days of delivery with your order number and a photo. We'll offer a replacement or a full refund, including shipping. These rights come from the Australian Consumer Law and can't be excluded.

 

Change of mind: We accept change-of-mind returns within 14 days of delivery if the item is unused, unsquished and in its original sealed bag. Email us first and we'll send return instructions. Return shipping is paid by the customer, and we'll refund the item price once it arrives back with us. For hygiene reasons, opened mystery bags and squishies that have been used can't be returned for change of mind.

 

Refunds: Approved refunds go back to your original payment method within 5 to 10 business days.

 

Click and collect: Returns can also be dropped off at 135 Swan Street, Richmond VIC 3121 during business hours. Please email us first so we know to expect you.

 

Questions? Email hello@arissquishuniverse.com and we'll get back to you within 2 business days.

 

Ari's Squish Universe is operated by Unlisted Artists Pty Ltd, ABN 84 629 395 339.